النظام الخبير كتقنية من تقنيات الذكاء الاصطناعي ودوره في تفعيل عمليات إدارة المعرفة –دراسة حالة مؤسسة براندت.

Abstract

The expert system is one of the applications that the enterprise uses to identify and diagnose problems, develop and evaluate solutions and suggest the right solution. This study aims to highlight the role of the expert system in activating knowledge management processes (knowledge generation, storage, distribution, and application). The study, after analysing the data and testing hypotheses, found that the expert system through its characteristics and components has a positive impact on the knowledge management processes of the enterprise in question, and that the components of the expert system have a greater impact on knowledge management processes.